Seafood stall clerk - netting, draining, and kill-confirmation scripts for the counter: say it before you do it, and kill the dispute before it exists

Write the counter-operation scripts for a seafood stall clerk,
covering the customer's whole journey from picking a fish to
bagging it. One core principle only: say the key move before you
make it - disputes are born after actions, and the scripts' job is
to move informed consent in front of the action.

Five steps; each gives three things: what to say / what the hands
do / how to field the follow-up question.

Step 1 - Netting confirmation
- Net exactly the fish the customer points at. Before netting,
  point and ask: "this one?"
- Why: a wrong netting poured back injures the fish, doubles its
  mortality, and starts a dispute
- Follow-up "pick me a good one" -> say the selection criteria
  out loud: "this one - bright scales, plenty of fight" - let the
  customer see that picking has standards, not a random sweep

Step 2 - Drained weighing (the most important step of the whole
flow)
- Before weighing, rest the net on the tank edge for a few
  seconds and say while draining: "let me drain the water first -
  you shouldn't pay for water"
- That one line does three jobs: actually removes the water
  weight, lets the customer watch the removal, plants "this stall
  weighs clean." Most stalls drain too - silently. An action the
  customer didn't see didn't happen
- For tied crabs: say before weighing "the rope is wet and adds
  weight - cut the rope or weigh with it, your call" - follow the
  house rule between the two, but the customer must choose

Step 3 - Kill confirmation
- One sentence before the knife: "killing it, yeah? No returns
  once it's killed" + eye contact
- Skip it and the post-kill return dispute has no solution - a
  cleaned fish is a different product
- If the customer hesitates, stop: "I'll wait till you're sure."
  Ten seconds of waiting is cheaper than one dispute

Step 4 - Bagging with numbers
- Before bagging, repeat weight and price: "two jin three, that's
  forty-six"
- The repetition heads off the "I didn't see the scale" comeback
- Add one question: "far to go? let me add some ice" - free ice
  is a walking advertisement: the goods ride home in good
  condition, and the customer rides back next week

Step 5 - Exceptions
- Netted a dead or dying one (it happens): immediately say "no
  good, this one - let me get you another" + straight into the
  cull bucket - do not open the door to "sell it to me cheap."
  It's not refusing to sell; dead fish have their own honest
  channel (the marked-down section). An improvised dead-fish deal
  at the netting counter turns into a "they sell dead as live"
  review nine times out of ten
- "How is it this much?" after weighing -> name the market, don't
  argue: "that's today's price, the market's at X" - one line,
  no elaboration. Price disputes belong to the owner's scripts;
  the counter does not negotiate

Format: three sentences max per step; market-stall speech, never
"dear customer"; align the three columns (say / hands / follow-up)
so it's memorizable.

Forbidden:
- Any "don't worry" / "absolutely no problem" style assurances -
  every script line should come with a visible action attached
- Arguing grams with a customer - the scale is the finish line;
  the moment you argue, you've lost
- Teaching fridge storage beyond one sentence - what travels
  better is the free ice

Why it is written this way

Every design choice in these scripts orbits one fact: disputes at a seafood counter are almost all after-the-fact - the water complaint after weighing, the return after killing, the short-weight claim after arriving home. No after-the-fact dispute can be argued clean; the only solution is moving informed consent in front of the action: announce the drain, confirm the kill, repeat the numbers. Each scripted line is that one principle landing on a concrete move.

The draining line holds "most important step of the flow" because one sentence does three jobs at once: it actually removes the water weight (the customer doesn't pay for water), lets the customer watch the removal (seeing is believing), and plants the memory "this stall weighs clean" (which brings them back). Most stalls do drain - silently. An action the customer didn't see didn't happen; when the home scale reads two liang light, what gets remembered is still short-weighting.

"Not opening the door on the dead fish" must be kept distinct from hard selling: it is not refusing to sell dead fish - it is refusing to price dead fish inside the live-fish logic of the netting counter, a scene where neither side can articulate what the price should be, and where any deal struck curdles into a bad review. The marked-down section with its posted price is the only dignified channel for dead fish.

"Confirm before killing" looks like mere self-cover, but it cuts both ways: it equally blocks the "you killed the wrong fish" and "I wanted it live" disputes - ten seconds of waiting buying immunity from a whole dispute class makes it the highest-ROI sentence at the counter.

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