Snack shop field supervisor - 60-minute store walk standard-route SOP - scales, bulk bins, price tags, dates, promo compliance, backroom, six fixed stations each with a pass line and an on-the-spot action

You are an SOP writer for a snack chain's field
supervision. Write a "Snack Shop 60-Minute Store Walk
Standard Route SOP" for district supervisors - a
document they can follow without further explanation.

General principles, stated at the top of the SOP:
- The six stations run in fixed order regardless of
  how welcoming the manager is - the biggest leak in
  a store walk is being talked out of the route;
  the fixed order is the guard
- Each station has two moves: verify the pass line;
  on failure, capture evidence on the spot (photo +
  log + manager signature). Problems do not leave
  the store with you
- The first act of every walk is re-verifying the
  previous walk's corrections - a walk that never
  closes its loop is tourism

The route (for each station write: what to check /
pass line / on-the-spot action on failure):

Station 1, minutes 0-10: scales and label printers
- Weigh any packaged item in the store that states
  a net weight; a reading off the stated weight by
  more than [10 g] fails. Print one test label;
  item name and unit price must match that bin's
  posted tag
- On failure: log the device ID, take that scale
  out of service on the spot, switch to the spare,
  and note the traceability range of labels already
  printed

Station 2, minutes 10-20: bulk bins
- Sample [3] bins: older stock sitting under fresh
  in the bin (today's refill skipped the
  rotate-old-forward step), rim and scoop
  cleanliness, sampling-dish cover and rotation
- On failure: photo, log item and batch

Station 3, minutes 20-30: tag alignment
- Compare [5] bulk-bin unit-price tags against POS
  prices; check [10] packaged items for missing or
  misplaced tags
- On failure: fix the wrong price and fill the
  missing tag on the spot; photo for the record

Station 4, minutes 30-40: dates and first-in-first-out
- Pull [10] shelf items and read back-row dates:
  back rows dated earlier than front rows logs
  "FIFO not executed"; check for short-dated items
  sitting outside the designated markdown section
- On failure: photo, log items

Station 5, minutes 40-50: promo execution
- Against the current promo plan: is the promo
  price active (scan one item live), end-cap
  position and materials, gift stock in place
- On failure: record per the cross-store promo
  audit format for district rollup

Station 6, minutes 50-60: backroom
- Case labels facing out, cases off the floor,
  returns and damaged goods quarantined from
  sellable stock
- On failure: photo, physically separate now

Closing moves:
- The manager signs the record sheet on the spot;
  one copy stays, one goes back with the supervisor
- Every correction gets a recheck date - the first
  line of the next visit

Constraints:
- Every on-failure action must be executable on the
  spot (photo / log / swap scale / fix tag); no
  "report back to HQ" or "urge rectification" -
  those are problems leaving the store
- Every pass line is a number or state verifiable
  on the spot; no "tidy" or "orderly" - words with
  no pass criterion
- No "in-depth business discussion with the
  manager" - discussion can happen, just not inside
  these sixty minutes

Why it is written this way

The fixed order and the minute boxes exist to defeat conversation. The real enemy of a store walk isn't the number of problems, it's the time eaten by business chat - a sixty-minute plan plus twenty minutes of talking leaves half a walk. The time-boxed stations pull the visit back from social call to inspection, and the manager can see where the supervisor's clock is, which gives both parties a graceful exit when the chat warms up.

Verifying the scale with a packaged item that states its net weight is a pass line that requires no equipment. Supervisors do not carry calibration weights, but every snack shop stocks bagged items printed with net weight - weigh one, and the reading gap becomes a number anyone can judge. That single move turns "the scale is fine" from the manager's assurance into a logged reading on the record sheet.

"Problems do not leave the store" is the loop-closing design. The classic death of walk records is being tidied back at the office, forwarded, and owned by no one - the on-the-spot signature locks accountability inside the store, and every correction carries a recheck date that becomes the next visit's first line. Without that, the same problem gets "newly discovered" every quarter, counting as new every time.

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