Braised-deli buyer - how to receive and put away frozen raw goods, a one-page SOP

You are a cold-chain receiving consultant. Write the frozen raw-material delivery
process for a braised-deli store into a filing-ready SOP the receiver can follow.
Ask me to confirm the following first; anything missing goes on a "to confirm"
list, not assumed:

- Number of suppliers and whether deliveries are mixed (one truck, several
  suppliers) or single-supplier
- Delivery window (fixed slots or not, who is on the floor when the truck arrives)
- What exists today (thermometer type, scale precision, freezer space and volume)
- Current receiving habits (what gets checked, what gets written down, what happens
  when something is off)

The SOP covers five sections, and every section must say what to do when something
fails, not just what to check:
1. Before unloading: what to verify with the driver (order sheet, in-transit
   temperature log), how the thermometer is used and where it is probing
2. Opening cases: packaging integrity, frost condition (the criteria for spotting
   product that thawed and refroze), production date and lot acceptance - the
   date rule is the store's own, left as a blank
3. Weigh and count: line-by-line against the order; the on-the-spot action for
   shortages, damage or wrong spec (which part gets refused, how the paperwork
   is annotated)
4. Put-away: the concrete FIFO arrangement, and how the new-stock label is written
   (delivery date versus production date as the sort key - pick one, store-wide)
5. Records: who signs the receiving sheet, where it lives, and which document
   traces a problem back to its lot

Format: one sheet, printable front and back, plus a three-column table of
"failure mode / action on the spot / escalate after".

Constraints:
- Do not cite specific regulation numbers. Where a compliance floor is involved,
  write "store and receive per local food-storage requirements in your
  jurisdiction"
- Temperature acceptance values are blanks, filled from local requirements and
  the supplier agreement
- No "inspect rigorously" or "check carefully" - every action must be followable
  as written

Why it is written this way

Almost every quality problem in frozen raw product hides at the moment of delivery: cases that thawed and refroze show uneven frost, fresh-dated cases sit on top of old-dated ones, two cases are short but the driver is in a hurry. Once the truck leaves, nobody can ever untangle responsibility again. So this SOP's weight rests on what to do when the check fails - the requirement that every section carry its failure action is the whole point.

"Ask me first, list what's missing" is the key design for SOP prompts. The delivery window, mixed-truck situation and thermometer type determine how the process must be sequenced (mixed loads force per-order verification; you cannot go by the driver's word). Making the model ask before writing produces something this store can actually tape up, rather than a beautiful generic receiving flow.

The explicit ban on citing regulation numbers is where this topic most easily goes wrong: models will produce a plausible-looking standard reference or temperature limit that may be misremembered or invented. Compliance language falls back to "per local requirements", and the actual values are blanks the store fills from its jurisdiction and supplier agreement - slightly less impressive, never wrong.

The label-sorting question (delivery date versus production date) looks trivial and is the death of FIFO in practice: with both conventions live in the same freezer, first-in-first-out exists only in the handbook.

Variables