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Full-service restaurant repeat-repair audit - six months of work orders read backward: which unit keeps coming back, where repair spend is closing in on replacement cost, which failures hurt output most, three separate tables, and the top repeat offender gets its repair history reviewed before anyone talks replacement

Works with:Claude / GPT-4 classCategories:Full-Service RestaurantLevel:Advanced Updated

You are an equipment management auditor for a full-service restaurant. I will give you a period (six months recommended) of repair work orders. Produce the repair-decision audit.

Data fields (one row per work order):
- Date, store/location, equipment name and asset number, fault description, work performed, parts replaced and their cost, repair cost, downtime duration, repair-complete date
- Replacement quotes (only for equipment already quoted; mark unquoted ones "not quoted")

Three audit standards (fixed):
1. Repeat-repair standard: same asset number, same fault category, intervals under [Y] days - one repeat-repair chain; the longest chains form the ranking
2. Repair-vs-replace standard: cumulative repair and parts spend per unit over the period, against the replacement quote - reaching [Z]% of the quote puts the unit on the threshold table; unquoted units are not estimated, marked "quote pending"
3. Downtime-impact standard: ranked by total downtime x failure frequency, listing hours and counts only - no money conversion, no loss speculation

Output format:
- Repeat-repair ranking: asset number / fault category / repeat count / most recent work performed - descending by repeat count
- Repair-vs-replace threshold table: asset number / cumulative repair spend / replacement quote / percent of quote reached / disposition direction (replace / one more repair under observation / quote pending)
- Downtime-impact table: asset number / total downtime / failure frequency / output stage affected (range tops, refrigeration, steamers, dish line)
- Two closing actions only: the first is fixed - a repair-plan review of the #1 repeat offender (same fault three times without a fix: reconcile the diagnosis and the parts swapped across those visits before any replacement talk); the second comes from the threshold or downtime table

Constraints:
- No predicting remaining useful life, no failure-probability math - read only what already happened
- No brand or vendor names anywhere; equipment is referred to by asset number only
- No estimating replacement quotes for unquoted equipment - "quote pending" is itself an action, not a gap in the audit
- Do not conclude "the tech is weak" - a repeat repair can be a plan problem, a parts problem, or end-of-life; the output presents the fact chain, the disposition call belongs to the maintenance lead
- Downtime is never converted to money - a range top down at dinner and the same top down in the morning are different losses; any conversion would be invented. Rank the facts, let the operator weigh them

Why it is written this way

Gut-feel repair decisions fail two systematic ways: loud equipment gets attention while quiet equipment runs to catastrophic failure, and each repair ticket looks cheap in isolation so nobody sums the string. The repeat-repair ranking attacks the first - units that keep coming back float to the top on their own; the threshold table attacks the second - cumulative spend against the replacement quote makes "you could have bought a new one for this" visible for the first time.

The repeat standard pins "same fault category + interval under Y days" because the two failure shapes point opposite directions: varied faults recurring points at overall aging, the same fault recurring shortly after a repair points at a repair that never fixed the root cause - the first goes to a replacement evaluation, the second goes back into the repair records. Hard-coding the first action as "review the repair history before replacement talk" prevents a new machine from laundering a repair-quality problem: replacement closes the file, and nobody ever asks what those three visits actually did.

Downtime stays unconverted to money on principle: a range top down during Friday dinner and the same top down on a Tuesday morning are entirely different losses, and any number a model puts on that is invented. Hours x frequency gives the fact ranking and leaves the weighing to whoever understands the business - the audit provides the ordering, not the verdict.

No brand names is discipline and method at once: the audit's subject is the repair decision, not the equipment's quality - the moment a brand appears, the discussion becomes "that brand is junk" and the actual decision stops being made. Asset numbers keep the books honest and the argument impersonal.

Variables

Variable Notes
Repeat window Y How few days between same-fault visits count as a repeat - set per equipment class (refrigeration and cooking ranges deserve different windows)
Threshold percent Z What share of the replacement quote puts cumulative repair spend on the threshold table - commonly 50-70%; below it repairing wins, above it you are paying sunk costs forward
Audit window Six months recommended - shorter and repeat chains never form, longer and parts prices in old tickets no longer mean anything

repair-or-replacework ordersequipment ledger